Terms and Conditions

Article 1 — Identity of the trader

iMac and More
Website: www.i-macandmore.nl
E-mail: info@i-macandmore.nl
Dutch Chamber of Commerce (KvK) number: 62288881
VAT number: NL001539063B09

Article 2 — Applicability

These terms and conditions apply to all offers, orders and agreements made through the iMac and More website, including the sale of products, the purchase of devices and the provision of repair services.

By placing an order or using our services, the customer accepts these terms and conditions.

Article 3 — Offers and prices

• All prices on the website are in euros and include VAT, unless stated otherwise.
• iMac and More reserves the right to change prices and offers.
• Obvious errors in the stated price are not binding on iMac and More.

Article 4 — Order and agreement

• An agreement is formed at the moment the customer places an order and receives a confirmation email from iMac and More.
• iMac and More reserves the right to refuse an order or to request additional information.
• If a product unexpectedly turns out to be out of stock after payment, the customer cannot derive any rights from this. iMac and More will inform the customer as soon as possible.
• In the event of unavailability after payment, the full purchase amount will be refunded as soon as possible.

Article 5 — Delivery

• Delivery takes place within Europe.
• The delivery time is usually 1 to 5 working days after receipt of payment, unless otherwise agreed.
• iMac and More is not liable for delays caused by third parties, such as carriers.

Article 6 — Right of withdrawal (returns policy)

• The customer has the right to dissolve the agreement within 14 days of receiving the product, without giving any reason (right of withdrawal).
• The customer must return the product unused, in its original condition and packaging.
• The costs of returning the item are borne by the customer, unless otherwise agreed.
• The right of withdrawal does not apply to repair services once the service has been fully carried out with the customer's consent.
• When returning a refurbished, new or open-box product, iMac and More reserves the right to charge for a reduction in value if the product has been used more than is reasonably necessary to assess its functioning. This is at the discretion of iMac and More. Any reduction in value will be deducted from the amount to be refunded.
• The customer must register a return in advance via the return form on the website. Returns without prior notification will not be processed.

Article 7 — Payment

• Payment must be made using the payment methods available on the website, including iDEAL.
• If payment is not made on time, the customer is automatically in default and iMac and More may charge statutory interest and collection costs.
• Refunds are processed via the original payment platform (Stripe). Depending on the customer's bank, it may take 5 to 10 working days before the amount is credited. iMac and More is not responsible for the processing time of the payment platform or the customer's bank.

Article 8 — Repair services

• iMac and More carries out repairs on Apple devices.
• Repairs are carried out on the basis of a quote or a fixed price agreement.
• iMac and More is not liable for data loss during a repair. The customer is responsible for making a back-up.
• Repairs come with a 3-month warranty on the work carried out and the parts used.

Article 9 — Cosmetic risks and external condition during repairs

• When carrying out repair, disassembly and reassembly work on Apple Mac computers and other electronic equipment, minor cosmetic damage may occur despite careful and professional handling. This may include, among other things, small scratches, light signs of use or minimal damage to the casing.
• The customer is advised that such cosmetic risks may be related to the nature, construction, material and condition of the device offered, in particular in the case of used equipment, pre-existing damage or components that are difficult to disassemble.
• By handing in the device for repair, the customer acknowledges that limited cosmetic risks may be inherent to certain repair work. This does not mean, however, that the customer waives any statutory rights or that iMac and More is exempt from liability for damage that should legally be borne by iMac and More.
• iMac and More advises the customer to jointly record the external condition of the device before the repair, for example by taking photographs and noting it on the work order. Any pre-existing damage is recorded wherever possible.
• iMac and More is not liable for pre-existing cosmetic damage or normal signs of use. Liability for any new damage will be assessed based on the circumstances of the case and the applicable statutory provisions.

Article 10 — Purchase of devices

• iMac and More buys used Apple devices from private individuals and businesses.
• The purchase price is determined after inspection of the device.
• The seller guarantees that they are the owner of the device offered and that the device has not been reported lost or stolen.

Article 11 — Warranty

• The statutory warranty under the Dutch Civil Code applies to products sold.
• Damage caused by careless use or modifications made by the customer is not covered by the warranty.

Article 12 — Liability

• iMac and More is not liable for indirect damage, consequential damage or loss of profit arising from the use of products or services supplied.
• iMac and More is not liable for data loss. The customer is responsible for making a back-up prior to a repair or delivery.
• In all cases, the liability of iMac and More is limited to the amount paid for the relevant product or service.
• iMac and More is not liable for damage arising from incorrect use of the product by the customer.

Article 13 — Complaints procedure

• Complaints about products or services can be submitted via info@i-macandmore.nl or by phone on +31 6 34213644.
• iMac and More aims to respond to complaints within 5 working days.
• If a complaint is not resolved satisfactorily, the customer has the right to submit the dispute to the competent court in accordance with Article 15 of these terms.
• iMac and More is not affiliated with any recognised dispute resolution board, but always strives for an amicable solution.

Article 14 — Privacy

iMac and More processes personal data in accordance with the General Data Protection Regulation (GDPR). Data is used exclusively for the performance of the agreement and is not provided to third parties without the customer's consent. See our privacy statement on the website for more information.

Article 15 — Applicable law and disputes

• Dutch law applies to all agreements.
• Disputes will preferably be resolved through mutual consultation.
• If an amicable solution is not possible, the competent court in the Netherlands has exclusive jurisdiction.

iMac and More — KvK 62288881 — VAT NL001539063B09 — Version July 2026 — Subject to change