Grading

Grading explained for refurbished Apple products

As an Apple specialist, we assess every refurbished MacBook, iMac, iPhone, iPad, iPad Air and iPad Pro according to a fixed, transparent process. No surprises: after more than 20 checks, every device receives a fair grade, so you know exactly what you're buying.

Refurbished Apple products tested and checked by iMac and More
A

Grade A — Excellent

Excellent condition. The device shows, at most, a few light, purely surface-level marks from use and nothing else worth mentioning. Technically 100% sound.

Excellent · Technically 100% sound

B

Grade B — Good

Good condition. The device shows light signs of use such as scratches, and possibly small dents or irregularities. Technically 100% sound.

Good · Technically 100% sound

C

Grade C — Fair

Visible signs of use. Multiple scratches and deeper marks, possibly also dents or knocks. Technically 100% sound.

Fair · Technically 100% sound

The process

How do we determine the grading of our Apple products?

Refurbished MacBooks, iMacs, iPhones and iPads often arrive at iMac and More in larger batches. Before a device appears in our webshop, it goes through a fixed six-step inspection process, carried out by our Apple specialists.

STEP 01

Intake and professional cleaning

On arrival, every device is first registered, given a unique internal reference number and subjected to an initial visual check for visible damage. The refurbished MacBook, iMac, iPhone or iPad is then cleaned professionally, so our specialists can form a fair picture of its true condition in the next steps.

RegistrationInitial checkCleaning
STEP 02

Technical diagnosis

We then use specialist software to read out the technical data for every device. This gives us an accurate picture of the internal condition of each refurbished MacBook, iMac, iPhone, iPad Air or iPad Pro: battery health, charge cycles, processor (CPU), memory (RAM), storage capacity (SSD), graphics card (GPU) and other technical specifications.

BatteryCPURAMSSDGPU
STEP 03

Extensive hardware check

In step three, our Apple specialists test every hardware component one by one. Each part must be fully functional before the device can move on to the next step.

ScreenKeyboardTrackpadPortsCameraWi-FiBluetooth
STEP 04

Visual inspection

After the technical check comes the visual inspection. Our specialists assess every refurbished MacBook, iPhone or iPad under good lighting for scratches, dents, wear and overall cosmetic condition. This assessment forms the basis for the final grading.

ScratchesDentsWearCosmetic condition
STEP 05

Assigning the grade

Based on the visual inspection, the device is assigned the appropriate grade. Important: grading relates only to cosmetic condition. Technically, every refurbished Apple product — regardless of grade — must be 100% functional.

Grade AGrade BGrade C
STEP 06

Final check and sale

Before a refurbished MacBook, iMac, iPhone or iPad appears in our webshop, we carry out one final quality check. We install the latest version of macOS or iPadOS/iOS, reset the device and prepare it for sale in tidy packaging with the right accessories.

Quality checkLatest softwareReady to sell

Important to know: grading at iMac and More only relates to the cosmetic condition of the device, not how it functions. Every refurbished Apple product is fully tested technically and must be 100% functional — whether it's Grade A, B or C.

Our tests

How do we test?

Apple Service Toolkit diagnosis

Battery health & charge cycles

Keyboard, trackpad & ports

Screen: pixels & colour

Wi-Fi & Bluetooth

Camera & microphone

Speakers

Reset & latest OS

Apple specialists

Apple specialists with hands-on experience

iMac and More processes a large number of Apple devices every year. Our specialists test, repair and assess refurbished MacBooks, iMacs, iPhones and iPads on a daily basis. This constant flow of Apple hardware gives us hands-on experience rarely found at an average repair shop.

We've worked exclusively with Apple products for years. As a result, our specialists quickly spot deviations in battery behaviour, screen quality, keyboard performance or logic board faults. That experience translates directly into accurate, consistent grading — whether it's a refurbished MacBook Pro, MacBook Air, iMac, iPhone, iPad Air or iPad Pro.

Because the same specialists carry out the inspections, the quality of our grading stays high and predictable. As a customer, you know exactly what you're buying and can trust the judgement of a genuine Apple specialist.

Sustainable

Sustainable refurbishment with original Apple parts

Not every device arrives with us in working condition. Sometimes we receive MacBooks, iPhones or iPads with a broken screen, a faulty battery or other hardware issues. Rather than writing these devices off, we deliberately choose to repair and reuse them.

Reusing original parts

A working screen, healthy battery or intact logic board from another device gets a second life in our refurbished products. This way, our products keep the quality you're used to from Apple.

From faulty to fully working

Our specialists combine multiple faulty devices into one fully working device. This gives refurbished Apple products a new life cycle at a fair price.

Longer lifespan, less e-waste

Every refurbished device brought back into use is one less device becoming electronic waste — and less demand for new raw materials and CO₂ emissions.

A sustainable choice in refurbished electronics

By choosing sustainable refurbished electronics from iMac and More, you actively contribute to a circular economy — less electronic waste, a longer lifespan for Apple products, reuse of original parts, lower CO₂ emissions than new production, and less demand for new raw materials. Without any compromise on the quality of your Apple product.

Why iMac and More

Why choose a refurbished Apple product from iMac and More?

Buying a refurbished MacBook, iPhone, iPad or used iMac from an Apple specialist has clear advantages over a random second-hand seller. We combine technical expertise, transparent grading and sustainability in one package.

Technical check

Every device is tested 100% with professional Apple diagnostic software.

Transparent grading

Grade A, B or C fairly assigned through a fixed inspection process.

Original Apple parts

Repairs use original parts from other Apple devices.

Sustainability

Every reused Apple product saves raw materials and reduces e-waste.

Reliability

Years of experience working exclusively with Apple hardware.

Warranty

12 months on Grade A and B, 6 months on Grade C.

Browse our range of refurbished Apple products

Curious about current stock? Browse our range of refurbished Apple products below, or get in touch via our sales form when you'd like to offer a device of your own.

FAQ

Frequently asked questions about grading and refurbished Apple products

A Grade A refurbished Apple product is in excellent condition. The device shows, at most, a few light, purely surface-level marks from use and nothing else worth mentioning. Just like Grade B and C, every Grade A device is 100% sound technically and comes with a 12-month warranty.
No. Grading at iMac and More only relates to the cosmetic condition of the device, not how it functions. Every refurbished Apple product — Grade A, B or C — is fully tested technically and must be 100% functional before it appears in our webshop.
Every device goes through an extensive inspection process on arrival. We clean it professionally, use specialist software to read out the technical data (battery health, charge cycles, processor, memory, storage and graphics card) and carry out a visual inspection for scratches, dents and signs of wear. Only then is the final grade assigned.
Yes. Wherever possible, we reuse original Apple parts from devices that are no longer worth repairing technically. This way, faulty screens, batteries or other components are replaced with genuine parts, guaranteeing quality, preserving the Apple experience, and supporting sustainable refurbished electronics.
Yes. Every refurbished MacBook, iMac, iPhone and iPad at iMac and More is tested 100% technically. Among other things, we check the keyboard, trackpad, all ports, the screen, Wi-Fi, Bluetooth, camera, microphone and speakers. A device is only sold once it is fully functional.
Original Apple parts guarantee the best compatibility, performance and reliability. Screens, batteries, keyboards and logic boards from Apple itself preserve the device's original quality and user experience. By reusing these parts from devices that are no longer worth repairing, we deliver refurbished MacBooks, iPhones and iPads without any loss of quality and with less electronic waste.
Yes. Every refurbished iPad, iPad Air and iPad Pro goes through the same inspection process as our refurbished MacBooks and iPhones. We run a technical diagnosis (battery, processor, storage), check the touchscreen, speakers, cameras, Wi-Fi and Bluetooth, and assess the cosmetic condition. Only then do we assign the grade and offer the iPad with a 12-month warranty.